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technical support

Why Choose SkinBase? Technical Support

When you introduce a SkinBase Microdermabrasion, Collagen Lift or IPL machine into your business, assistance is available whenever you need it, thanks to our unprecedented support. One of our 5-star reviews from a SkinBase Therapist mentions: “the team are with you 100%.” Our technical team go above and beyond for SkinBase customers 7 days a week. Read on to find out how you can benefit from technical support as a SkinBase partner.

Unprecedented Level of Support

Another SkinBase therapist noted: “There is always a friendly voice at the end of the phone to deal with any queries I may have!” If a problem arises with your machine during the week or on weekends, you can easily get in touch with a team member to resolve it. You can contact the SkinBase team in a range of ways. Therefore, you can get in touch however is convenient to you. For example, over the telephone, on the website live chat, by email, or via Facebook and WhatsApp. Most problems are resolved in a couple of minutes, allowing you to get back to your clients quickly. You can show a member of the team a problem you are experiencing. They are also available for video calls to help resolve issues efficiently.

Quick Replacements

In the rare event that your machine develops a fault, we endeavour to organise a return and replacement within two business days or less. We understand how much your time is worth. Therefore, we will do our best to minimise any disruption and get you back to work. Another satisfied SkinBase therapist said: “I have been with SkinBase for years and they have never let me down.” If that sounds like the support you wish to have, find out more about the SkinBase MicrodermabrasionCollagen Lift and Intense Pulsed Light machines now.

Total Service Pack

If you join SkinBase with our unique Pay As You Go system, any technical support you receive is covered under the Total Service Pack agreement. Therefore, if your machine does need to return for servicing or replacement parts, you will not have to pay any extra fees. Consumables are covered in your agreement too, which is another benefit of choosing a SkinBase Professional machine.

Partner with SkinBase now for continual support throughout your SkinBase journey. 

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